PRIVACY POLICY

Effective Date: 1 August 2025

At Potter Worx Ltd ("we", "us", or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, book our services, or interact with us online.

We collect the following types of personal information when you engage with our website or services:

• Contact Details: Name, email address, phone number, billing/delivery address.
• Booking Information: Event type, number of guests, chosen pottery items.
• Payment Details: Processed securely via a third-party provider.
• Marketing Preferences: If you subscribe to our newsletter or promotional updates.
• Technical Data: IP address, browser type, device information, pages visited (via cookies and analytics tools).
   

We use your information to:

• Process and manage event bookings
• Respond to enquiries and provide customer support
• Send order confirmations, event reminders, and delivery notifications
• Fulfil legal and regulatory obligations
• Send marketing communications (only with your consent)
• Improve our services, website, and customer experience
   

We do not store or process credit or debit card information directly on our servers.

All payments are securely processed through a third-party payment provider (such as Stripe, Square, or PayPal). Your card details are encrypted and handled in accordance with the Payment Card Industry Data Security Standards (PCI DSS). 

We only receive confirmation of payment success or failure.

Please refer to the respective provider’s privacy policy for full details on how your payment data is managed.

We do not sell or rent your personal information.

We may share data with:

• Service providers (e.g. courier services, kiln partners) who help us fulfil your booking
• Legal authorities if required by law, court order, or to prevent fraud or abuse
• Analytics platforms (like Google Analytics) to understand website usage
   

All third parties are required to respect the security of your personal data and comply with data protection laws.

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example, booking records are retained for a minimum of 6 years for tax and accounting purposes.

You have the right to:

• Access your personal data
• Correct or update your information
• Request deletion of your data (unless legally required to retain it)
• Withdraw consent to marketing at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)
   

To exercise any of these rights, email us at info@potterworx.com

We use appropriate security measures (including SSL encryption and secure hosting) to protect your personal data. However, no system can guarantee absolute security, and you share your data at your own risk.

We use cookies to improve website performance, personalize your experience, and analyze traffic. For more details, please refer to our Cookie Policy.

We may update this Privacy Policy periodically. Any changes will be posted on this page, with a revised “Effective Date.” Continued use of our website constitutes your acceptance of these changes.

If you have any questions about this Privacy Policy or your personal data, please contact:

Potter Worx Ltd
Email: info@potterworx.com
Registered Office: 42 Barnfield Avenue, KT2DRE